Customer Service Manager - Systems
Company: Uline, Inc.
Location: Kenosha
Posted on: October 6, 2024
Job Description:
Customer Service Manager - SystemsKenosha Branch12355 Uline Way,
Kenosha, WI 53144Leading the way with legendary customer service -
at Uline! As Systems Manager for our Customer Service department,
ensure the tech tools our reps rely on are running smoothly and
efficiently! Direct a team of application testers and identify
opportunities for system improvements to support the exceptional
experience our customers love.Better together! -This position is
on-site, and we are looking for people who share our
passion.Position Responsibilities -
- Manage, mentor and develop team of System Application Testers,
ensuring thorough and accurate testing processes are in place.
- Maintain an in-depth working knowledge of Uline system and
processes to identify and propose informed programming enhancement
recommendations.
- Direct large-scale IT projects and implementations, serving as
a resource for Customer Service leadership when escalation is
needed on IT issues.
- Serve as a liaison for Customer Service, building and
maintaining relationships with key internal business areas and
third-party providers.Minimum Requirements
- Bachelor's degree.
- 5+ years of management experience in operations or customer
experience, including coaching, developing and motivating a
team.
- Experience with project management, IT testing methodology and
systems implementations.
- Excellent time management, organizational and communication
skills.Benefits
- Complete medical, dental, vision and life insurance coverage
and other wellness programs.
- 401(k) with 6% employer match. Multiple bonus programs,
including profit sharing.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing
education.Employee Perks
- First-class fitness center.
- Beautifully maintained walking trails.About UlineUline, a
family-owned company, is North America's leading distributor of
shipping, industrial, and packaging materials with over 9,000
employees across 13 locations.Uline is a -drug-free
workplace.EEO/AA Employer/Vet/Disabled#LI-CB2#CORP(#IN-PPCS)
Keywords: Uline, Inc., Kenosha , Customer Service Manager - Systems, Hospitality & Tourism , Kenosha, Wisconsin
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