Inside Sales/Customer Service Rep
Company: Ayalytical Instruments Inc
Location: Chicago
Posted on: October 2, 2024
Job Description:
Join our innovative team at Ayalytical Instruments, a leading
provider in the industry of high-precision measuring instruments
for physical, chemical, mechanical, and structural properties. We
pride ourselves on our commitment to excellence, cutting-edge
technology, and fostering a collaborative and supportive work
environment. At Ayalytical Instruments, we are dedicated to the
growth and development of our employees, offering ample
opportunities for professional advancement. Come join a
collaborative and supportive team! Market segments we cover:
Petroleum (Downstream Market), Flavors & Fragrances, Chemicals,
Water, Electric Vehicles & other emerging markets.
Key Responsibilities:
- Be the primary point of contact for existing customers
- Make 15-20 sales calls per day and accurately track data in our
CRM
- Manage the quotation process and facilitate orders through
Distribution partnerships
- Accurately track daily progress (min. of 15 calls) as call
report documents and upload to CRM software
- Respond promptly to customer inquiries via phone, email, or
chat
- Process orders, forms, applications, and requests from
customers
- Keep accurate records of customer interactions, transactions,
comments, and complaints
- Provide information about products and services, take orders,
and process returns
- Manage and maintain customer accounts and records of customer
interactions with details of inquiries, complaints, or
comments
- Communicate and coordinate with internal departments to resolve
customer issues
- Follow up on customer interactions and ensure customer
satisfaction after-sales service
- Guide customers through the ordering process, ensuring accuracy
and understanding of products
- Monitor back-ordered or out-of-stock items and communicate
status updates to customers
- Maintain a thorough understanding of product specifications and
features to provide expert customer service
- Ensure adherence to customer service policies and procedures to
maintain high-quality service standards
- Analyze customer feedback and collaborate with management to
improve the products and services
- Keep abreast of new product launches, promotions, and sales
strategies
- Assist with inventory control by reporting any stock issues to
the relevant departments
- Introduce Ayalytical to new prospects to uncover potential and
qualify accounts
- Work with our Distribution partners and Rep Firms to develop
new contacts throughout your territory
- Meet quarterly sales goals by supporting established customers
and developing new accounts
- Build the various manufacturer brands we carry within your US
territory by continued brand awareness, phone calls, and customer
support
- Full time in-office- NO REMOTE WORK AVAILABLE
You will be successful in this role if
- You have a drive to learn the ins and outs of becoming a Sales
Professional
- You enjoy talking to new people and making a memorable
impression
- You enjoy building relationships
- You are someone who sets goals and meets them
- You are easy-going and self-motivated
- You thrive in a collaborative team environment
About usAYALYTICAL INSTRUMENTS, INC is a small business. We are
professional and agile and our goal is to revolutionize the
precision instrument industry through innovation, exceptional
service, and a commitment to excellence while fostering the growth
and success of our team.
Our work environment includes:
- Modern office setting
- Snacks & coffee provided
- Dog-friendly office
- Regular team events
- Professional development opportunities
Why Join Us?
- Professional Growth: Opportunities for advancement in a
long-term position within a growing company.
- Training and Development: Access to training programs to
enhance your skills and knowledge.
- Supportive Team Culture: Be part of a team that values each
member's contribution and fosters a collaborative work
environment.
Additional Benefits:
- Insurance
- 5 days PTO first year, 15 PTO days after first year
completed
- 7-10 paid company holidays per year
- A small, collaborative team in a West Town office
- Fully stocked pantry
- Company-sponsored networking events (bbq's, lunches, etc)
- Growth potential for stellar employees as the organization
grows
- Employee development and training
- 401K matching
Compensation details: 38000-43000 Yearly Salary
PI31cd7837d72d-37248-35463144
Keywords: Ayalytical Instruments Inc, Kenosha , Inside Sales/Customer Service Rep, Hospitality & Tourism , Chicago, Wisconsin
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