Customer Success Manager

Company: CADDi
Location: Chicago
Posted on: April 14, 2025

Job Description:

At CADDi, we're looking for a skilled Customer Success Manager to join our team and play a crucial role in ensuring client satisfaction and driving growth. This position offers dynamic and hands-on experience, and you'll wear multiple hats and contribute to various customer-facing functions at CADDi.What your days will look like:

• Customer Onboarding
  • Lead new customer onboarding, focusing on adoption and satisfaction within the initial period of use
  • Deliver persona-specific training and communicate technical information simply and effectively
  • Customer Discovery and Relationship Building
    • Become a trusted advisor by developing multi-level relationships with key stakeholders, including executive sponsors and champions
    • Conduct regular meetings, visits, and business reviews to nurture these relationships and ensure their use case potential within CADDi is maximized
    • Customer Retention and Growth
      • Monitor and analyze key customer health metrics such as adoption and satisfaction to prevent churn
      • Identify and develop growth opportunities that unlock the full potential of CADDi's offerings
      • Customer Satisfaction and Referenceability
        • Develop customer case studies with quantifiable results
        • Build our customer community by organizing events and webinars
        • Internal Collaboration and Customer Advocacy
          • Capture and communicate the voice of the customer (VOCs) through case studies, references, and community development
          • Partner with other internal teams to drive customer advocacy and enhance the customer experienceWhat will a successful CSM bring to the table:
            • You've led enterprise-level B2B customer partnerships, managing both operational (adoption) and commercial (renewals and upsells/expansions) aspects
            • Strong understanding of customer onboarding and "land and expand" best practices for a SaaS platform
            • Excellent communication and interpersonal skills with the ability to build rapport and trust internally and externally
            • Analytical mind with a problem-solving approach and strong attention to detail
            • Ability to work independently and collaboratively in a fast-paced environment
            • Proficiency in CRM and communication toolsWhat would have us dialing your number immediately:
              • Fluency in Japanese
              • Experience working in a start-up tech environment
              • Experience in a manufacturing SaaS or manufacturing technology environmentWhat you will get in return:
                • Competitive CSM salary in the Chicago market with company-paid healthcare benefits, 401k matching, generous time off, and work/life balance.
                • In-depth experience in various aspects of customer success, from onboarding to account management in a tech start-up environment here in Chicago.
                • Opportunity to contribute to developing and implementing a winning customer success strategy as a foundational member where you will put your stamp on the foundation of Customer Success at CADDi moving forward in the US.
                • Exposure to cross-functional collaboration and leaders within a growing startup environment where your voice will be heard.
                • The chance to directly impact customer satisfaction, retention, and business growth, helping multiple manufacturing businesses succeed and grow in the US.
                • On Target Earnings: $75,000 - $150,000At CADDi, we're committed to creating a work environment that fosters your well-being and professional development. Here are some of the benefits you'll enjoy as part of our team:
                  • Comprehensive Health Benefits: We provide 100% company-covered employee comprehensive health insurance, including medical (UnitedHealth), dental (Principal), and vision (VSP) to keep you and your family healthy.
                  • Ownership & Rewards: Be a part of our success story with a competitive stock options plan.
                  • Financial Security: Start saving for your future with our 401k plan, featuring a generous 4% company match starting on day one.
                  • Generous Time Off: Maintain a healthy work-life balance with 15 days of paid time off, five dedicated sick days, and ten company holidays to celebrate throughout the year.
                  • Thriving Culture: We foster a vibrant work environment with delicious company lunches, engaging events, and healthy drinks and snacks to keep you fueled. Celebrate your achievements with us at quarterly events and holiday gatherings.
                  • Learning & Development: We invest in your growth by providing opportunities to join professional organizations, attend industry conferences, and participate in various learning initiatives.
                  • Financial Incentives: Benefit from commuter and parking benefits to simplify your daily commute. We also offer referral bonuses to help you spread the word about exciting opportunities at CADDi.We are a diverse and inclusive workplace that values your unique talents and perspectives. We are committed to building a team that reflects the communities we serve.Ready to join a passionate team and make a real difference in the future of Manufacturing in the US? Apply today, and let's talk.
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Keywords: CADDi, Kenosha , Customer Success Manager, Executive , Chicago, Wisconsin